Beantwortet

2 Days and 1 Night not loading

Hi there I haven’t been able to watch this show. Everytime I try to play an episode it just shows the subtitles and if I skip forward it shows a black screen and restarts. I thought it was just on the latest episode but turns out that all episodes have the same issue.
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Kommentare

  • Offizieller Kommentar

    Hi rmpenriquez_771,

    Thanks for reaching out to us.

    We're sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    -Log out from the Viki app
    -Delete and Reinstall the Viki app
    -Restart your device and log back in to Viki

    If this does not help resolve the issue, could you please provide us with the following helpful information:

    -Does this occur on other shows? If yes, please let us know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    -What version of the Viki app are you using? You can find it in the app settings.
    -What's your device and Operating System version?
    -Your internet speed. To test this download this application and share the results: Android or Apple
    -Screenshot of the issue or the error message you see.

     Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Looking forward to resolving this for you. Have a nice day! 

    Best,

    Nina 

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