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[Closed] IPAD & Iphone not playing certain Viki shows

since 4/11/2022, we have been unable to play certain Viki shows. Some Viki shows will play. Others will just spin and eventually time out. Please help. We have 2 Ipads and 1 Iphone 8.
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  • Offizieller Kommentar

    Hi cjjewell_918,

    Thank you for reaching out to us. 

    We're sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Restart your device and log back into Viki

    If this does not help resolve the issue, could you please provide us with the following helpful information:

    1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System version?
    4. Your internet speed. To test this download this application and share the results: Android or Apple
    5. Screenshot of the issue or the error message you see.

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    We hope this helps. Have a nice day! 

    Best,

    Nina 

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  • Hi Nina,
    Thanks for getting back to me. I deleted and reinstalled the Viki app and restarted but still have the problem.

    It happens on my 2 IPads and iPhone 8. My Visio television has no problems playing all Viki programs. It’s just the Apple devices with the ISO operating systems that are malfunctioning.

    My main Viki show that is not working is Young Lady and Gentleman (all episodes).
    Another program is Hwa Jung, the Princess of Light (all episodes). Some shows works ok.

    My Viki version is: 22.3.0.164802475

    My download speed is: 10.85 Mbps

    Looking forward for your reply

    CJ Jewell

    Sent from my iPhone

    On Apr 13, 2022, at 8:28 AM, Viki Help wrote:

    

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  • Hi cjjewell_918,

    Thanks for getting back to us. 

    We will be reaching out to you privately via a ticket on the Help Center so we can further discuss the issue. Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Have a nice day! 

    Best,

    Nina

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