Beantwortet

[Solved] Why doesn't all the shows on my watchlist apear in the website? why I can see them only in the app where everything is so tiny..?

It has happened to me so many times in my own computer.. now it also happned in my mom's computer... I can see only 10 of my shows on the website.. but I have 70 shows.. maybe more that on my watchlist.. I can see them only in the app.. it's so tiny, I can't read anything... I can't know what to watch.. I did it in the web before it started.

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  • Offizieller Kommentar

    Hi all,

    This browser issue should be resolved now.

    If you're still facing the same issue, please try the following first:

    If the above steps do not help, please send more details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

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  • Hi there shanisadeh1_738,

    Thanks for reaching out to us. 

    Our team is aware of it and will be looking into it as soon as they can. Our engineering team is already working on this and we expect to have a resolution for this problem when possible.

    Hope this helps for now. Please do let me know if you have any additional questions or concerns.

    Cheers,
    Nina

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  • I am having the same issue...... watchlist on viki.com web site only shows about 10 of my 80 selections.  Scrolling down used to load selections, now it doesn't.  Since this is my favorite entertainment media source i hope it gets resolved soon.

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  • All fixed now.  Yipee.

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  • oops..... nope issue still occurring

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  • Hi hart_882_798,

    Our apologies if you're still experiencing the issue. 

    Rest assured that our team is working on this already and we expect to have a resolution for this problem when possible.

    We appreciate your patience and understanding. Have a nice day!

    Best,

    Nina 

     

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  • I have 2 issues. 

     

    It is not showing shows that are currently On Air (list Hello, the Sharpshooter).  It was on there earlier today and it is not on there now.  I tried to add it again but it did not get added. 

     

    Also, the watchlist is not showing the new shows that I have added this afternoon.  It is not allowing me to add any new shows, even if they are not considered "On Air".

     

    Thanks.  Lanai

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  • Hi lbyg_946,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too to prevent multiple requests confusion.

    Best,

    Nina 

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