Beantwortet

[Closed] After Password reset email

I wanted to reset the VIKI direct password /not login with google or something/.

And Viki sent me an email to reset it.

https://support.viki.com/hc/en-us/articles/202936770

The mail said to push the reset button and I did it. 

After this, what should I do ?  Nothing has been changed.

 

Also I can login with my google account, and go password change.

However I don't know my current password of VIKI direct password, so I can't change it.

After we received  reset mail and push reset button, what should I do?

Help center didn't explain about this.

https://support.viki.com/hc/en-us/articles/202936770

 

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Kommentare

  • Offizieller Kommentar

    Hi there,

    We're sorry to hear that you were having login issues. 

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    If you still need any help, do reply to your ticket and we'll be glad to assist further.

    Cheers,
    Michelle

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