Error in "Healer"

• Offizieller Kommentar

  

  Darl

  16. Juni 2022 06:44

  Hi norbukyibyema_118,

  We’re afraid that the title you're looking for is no longer available on Viki in your region and we really appreciate your understanding.
   

  You can find new and exciting titles on the Explore page! If there's a specific TV show or movie you want to be added to Viki, you can request it here.
   

  All the best,

  Darl

   

   

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• 

  Permanently deleted user

  23. Dezember 2021 12:01

  Hello carmlg7_97,

  Thank you for writing in to Viki Community Support. We're so sorry that you're experiencing this video issue on the Viki app.

  Could you first please try the following:

  1. Uninstall and reinstall the Viki app from your device.
  2. Turn your device off and on again.
  3. Log back in to your Viki account by following the steps here.
  4. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)

  • What's your device and Operating System?
  • What version of the Viki app are you using? You can find it on the app settings.

  • Screenshot of the issue or the error message you see.

  Thank you so much for your help. We'll look forward to your reply.

   

  Best,

  Kristoffer

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  norbukyibyema_118

  14. Juni 2022 01:04

  I am having the same problem and only with Healer. it happens on the phone app and my laptop. It's a HP using Windows 11. All updates to it and apps have been done and are current. It' won't let me watch beyond ep 2. 

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