I pay Viki Plus but I get standard.  I need what I pay for. The system crashes every few minutes. I would like to keep Viki. Need a solution.



  • Hello glasterp_762,

    Thank you for contacting Viki Community Support. Upon checking, we can confirm that your current subscription is Viki Pass Plus.

    Also, we're sorry that you're experiencing issues with Viki on your Android TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture, or short video of the error message or issue.

    We'll look forward to your response.




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