Beantwortet

Can't create new collection on neither the app nor when i open viki on a browser

Hello there!!

I'm experiencing an issue with creating new collection on my account. Even though I tried it on browser, it didn't work. It said "failed to create collection" in the browser and in the app after clicking submit it takes me back to where I was without actually submitting it. I have been trying for a really long time and finally decided to ask you for help. I use Redmi Note 5 Pro as a mobile device with android version 9 PKQ1. As for the browser, I use Google Chrome 95.0.4638.69. Kindly help me out on this. I await your response to my problem. I'm attaching a screenshot of my browser page after I click submit for creating a new collection.

Thank you

Rajashree Ghosh

0

Kommentare

  • Hello rajashreeviki,

    Thank you for contacting Viki Community Support.

    We're really sorry if you're having issues creating your own collection

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    We hope this helps!

    Best,

    Kristoffer

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