Beantwortet

But What Happened To the List of Dramas I have Previously Watched?

And how long do the dramas I have watched stay in my account? I log in so that they are easy to find.

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Kommentare

  • Offizieller Kommentar

    Hello parkvjoon_665,

    Thanks for writing to us! 

    We'd be glad to answer your concern. The shows you've added to your continue watching list will stay for as long as you don't remove them. For further details on how it works, please refer to this article:  

    How does Continue Watching work?

    Please note that Continue Watching/Watch Markers usually take within 15-30 mins before it is updated. Also, dramas/movies must have been played for at least one minute.  

    Do also ensure that you're logged into your Viki account.

    If you still do not see your Continue Watching list/Watch Marker updated after 30 mins, to make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. If you're on web, clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. If you're on a web browser, follow the steps here to disable or ensure that adblock is disabled: https://support.viki.com/hc/en-us/articles/229774407
    6. If you are using Firefox, disable your Enhanced Tracking Protection feature for Viki.com
    7. If you are using Chrome, check that you have the Chrome adblock toggled off or that Viki.com is added to the list of 'Allow' sites. Copy this into your browser: chrome://settings/content/ads?search=ad

    If the above does not help, please share with us the following useful information:

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • The show+episode that you have last watched and is not updating on your Continue Watching
    • The date & time of that last watched activity and when you checked your Continue Watching

    Best,

    Darl

     

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