Hi there summaiyaumme005_235,
Thank you for writing to Viki Community Support!
We're sorry that you're experiencing this issue on the Viki app.
Could you first please try the following:
1. Log out from the Viki app2. Delete and Reinstall the Viki app3. Log back in to Viki
If this does not help resolve the issue, could you please provide us with the following helpful information:
1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)2. What version of the Viki app are you using? You can find it on the app settings.3. What's your device and Operating System version?4. Your internet speed. To test this download this application and share the results: Android (http://bit.ly/2vq6G0C)5. Screenshot of the issue or the error message you see.
We are looking forward to helping you soon!
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