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Demi gods and semi devils

I have 2 tablets an RCA and a Newer  Samsung, for 7 months I have watched series on both tables, back and forth while one charged. 4 days ago  Viki won't open on Samsung tablet, blue circle just spins. I have removed and replace 4 times at least. Viki still plays perfectly on RCA tablet. P.ease help I am premium subscriber

Thank-you 

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Kommentare

  • Offizieller Kommentar

    Hello, 

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. What's the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System version?
    4. Your internet speed. To test this download this application and share the results: Android (http://bit.ly/2vq6G0C) or Apple (https://apple.co/2JanOzg)
    5. Screenshot of the issue or the error message you see.

    For future posts, please avoid posting your complete email address for security reasons. 

    I look forward to helping you soon!

    Cheers,

    Mia

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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