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Check out the Event Ep 3 Subtitles are out of sync

The subtitles on episode 3 of Check out the Event are completely out of sync. Who can we contact to have it corrected?
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  • Hello there,

    We are sorry to hear that you're facing this issue. To make sure this is not an app issue can you please try the following?

    1. Delete and Reinstall the Viki app
    2. Restart your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    If the above doesn't help, we'd like to provide the following suggestions:

    1. Wait for a few hours before trying again.
    2. Watch on a web browser, or on another device. You can check out our available apps here.

    Because these affected titles are from external servers, we are not able to fix this issue directly. However, please rest assured that our multimedia team is working hard to make all possible improvements to this.

     

    Cheers,

    Kristoffer​

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  • Hi kristoffer,

    If you watch the episode, you can see that many other users are saying that the subs are wrong or not working - I don't think this is an issue with just my app.

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  • Hello there,

    Thank you for getting back to us. 

    Have you noticed any improvements for this episode? 

    Have you had the chance to try the steps we suggested? 

    Cheers,

    Mia​

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