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    Hi cabotine132_614,

    Thanks for writing in.

     In order for us to understand the problem, can you please share with us the following information?

    What device you're currently experiencing issues with?

    1. What is the Operating System of this device or computer?
    2. May I know what prompted you find TV video quality survey?
    3. A screenshot of the issue or any error messages you might see.

    We look forward to hearing back from you soon!

    Best regards,

    Viki Community Team Member

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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