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My Viki rakuten stoppednplaying on my air play. I tried to reset everything but stil not working.
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  • Offizieller Kommentar

    Hello b_delos_santos_900,

    Thanks for getting this to our attention and we're sorry to know you're having this issue!

    If you are using the Viki app, please try the following first:

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. Which specific movies or episodes are causing this issue? Please give as many details as possible
    3. Do you see any error message? If so, can you please share with us what it reads?

    Thanks for your help and I'll look forward to your response.

    Best,
    Charisse
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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