Beantwortet

[Closed] Watch History and Continue Watching are not showing most recent watched episode

I am writing down the name of the drama and the last episode watched because the watched episodes are not being saved. A perfect and most recent example is Explorer With Note I am currently on episode 4 and forgot to write it down. When I selected the drama from my Watchlist it was on episode 1 which is also what is showing on the Continue watching list. 

This is occurring with most of the dramas I am watching. I am using Windows 10, Chrome 92 version. I have updated, deleted history and cookies trying to figure out if it was my system. I have tried logging in on another computer and the problem seems to be with viki.com and not my computers. I have been trying to see if I can find the shows on other websites that are able to hold my place such as IQIYI, WeTV/Tencent for some of the shows, however, it is disappointing when I pay for this subscription and it is not holding my place. 

Is there a fix for this issue?

Thank you

 

1

Kommentare

  • Offizieller Kommentar

    Hi daydreamer68154,

    We sincerely apologize for the inconvenience you're experiencing. Our team is aware of the Continue Watching/Watch markers issue and is working on a fix.

    Rest assured that I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible. 

    Your ticket on the Help Center has also been attended and we'll be closing this to prevent confusion of multiple requests.

    For progress and updates, kindly follow the post below:

    https://support.viki.com/hc/en-us/community/posts/4402988586387

    Hope this helps for now. We appreciate your patience and kind understanding on this matter. 

     

    Thank you,

    Anj

    Viki Community Team Member

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