Beantwortet

[Solved] no watch list in July 2021 on roku

My watched list is gone on both my rokus but still available on computer. Have tried logging out then back in. That does not solve problem.

 

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  • Offizieller Kommentar

    Hello!

    We’ve removed the ‘Follow’ feature and the ‘Following’ list is no longer available with the new updated Viki Channel version 2.13 on Roku. You can now add shows directly to your ‘Watchlist’ on Roku instead. Learn how to do this here.

    For shows that were previously followed on the Roku app, they will still appear on your ‘Following’ list and can be accessed when logged into your Viki account on Viki.com or the Viki mobile app. For quick access to these shows on your Viki Roku Channel, you can add them to your ‘Watchlist’ as well.

    We understand that there may be confusion between the ‘Following’  and ‘Watchlist’ feature, and have shared your feedback with our team.

    To clarify - the ‘Follow’ feature enables you to get notification updates for new shows on the Viki mobile app, whereas ‘Watchlist’ allows you to save any show and view it across all your devices at a later time.

    We apologise for any inconvenience this has caused and seek your kind understanding. We hope to streamline all our Connected TV apps and provide you with a better user experience.

    If you are having other technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you!
    Michelle

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