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[Closed] App not working

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garseth_697
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The app is not working on Amazon fire stick. It keeps on giving the error " Retry".
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    Charisse

    Hello garseth_697,

    We're sorry to know that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device. This usually helps solve the issue
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. Which device and model number are you using?
    3. Which specific movies or episodes are causing this issue? Please give as many details as possible

    I'll look forward to your response.

    Thank you,

    Charisse
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received

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  • Avatar
    garseth_697

    Tried all of these. It's not even opening to log me back.

    -1
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  • Avatar
    Charisse

    Hello garseth_697,

    Thanks for your response and apologies if we're unable to open the app.

    Since the time that you submitted your request, we have released an updated version of the app that should resolve the problem. Please update your application and make sure it's the version 2.17.1 for Fire TV. Kindly see this article on how to update your Viki App.

    Please let us know if the problem persists for you after the update and we would be happy to look into it for you.

    Thank you,

    Charisse
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received

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    jamilah_saleem

    Still can't connect to fire tv

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  • Avatar
    Permanently deleted user
    (Bearbeitet )

    Hi jamilah_saleem,

    Thanks for writing in!

    We're sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    -Log out from your account
    -Uninstall and reinstall the Viki app from your device.
    -Turn your device off and on again.
    -Log back into your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    -What is a version of the Viki app are you using? You can find this information in the app settings.
    -An exact description of the issue you're experiencing.
    -Which device and model number are you using?
    -Your current location /region.
    -Which specific movies or episodes are causing this issue? Please give as many details as possible
    -A screenshot, picture, or short video of the error message or issue.

    I'll look forward to your response.

    Best,

    Nina

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received

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    401768765202948_660

    Hey I have a problem my Viki app suddenly show me this statement.
    (To match any content please turn off your proxy and VPN)
    But I'm not use any proxy or VPN please help me

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    Darl

    Hi there 401768765202948_660,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Darl

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