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  • Hello,

    Thanks for writing to us! We're sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
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    5. Try again from another browser (eg. Chrome/Edge/Firefox/Safari)

    Are you still experiencing these issues? If so, could you please share the following information?

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    Best,
    Michelle

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