[CLOSED] Subtitles disappear on roku

I gave up on this issue. I just got too bored and weary of following lengthy steps every time the problem recurred. I’m can’t convince myself to go through all those steps every time I want to watch viki, when with other streaming services, all I have to do is press a button on a remote. So I canceled for now. Maybe I’ll resubscribe if I end up in a living situation without roku, or if I hear in online forums that viki has found a definitive solution. For now, due to the length of time I’ve seen this known issue recur, I’m going to assume it’s not likely to be fixed. In case it’s helpful to the community, below are the steps: If you are still facing the same issue, please go through the troubleshooting steps below again. Log out from your account Uninstall and reinstall the Viki app from your device. Turn your device off and on again. Log back in to your Viki account by following the steps here. As subtitle language, size and style of your Viki Channel is determined by your Roku device's system settings, please try these steps to adjust your subtitle settings too: Visit the Main Menu of your Roku device's homepage Select Settings and look for System then Language Select 'English' or the desired language for your system Once you're done, return to the Viki Channel and check that the 'CC' icon on the bottom left of the video screen is togged on in blue Are you still having the same issues with the Viki app? If so, can you please provide the following information? Which device and model number are you using? (Go to the Roku homepage > Settings > System > About) The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build) Which specific movies or episodes are causing this issue? Please give examples. A screenshot/photo of The video screen with 'CC' icon on the bottom left togged on in blue.


  • Offizieller Kommentar

    Hello amnesiafakedating,

    We are terribly sorry to hear that your experience on Viki with ROKU has not been great so far.

    A help center ticket has been created so we can gather more information about the issue and escalate for further investigation.

    While our engineers are looking into it, please reach out to Roku Support for more assistance as it could likely be a device issue.

    NOTE: We'll be closing this ticket to prevent confusion of multiple requests.

    Viki Community Team Member

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