Subtitles disappear on roku — never gets solved even though the posts are marked solved :)

• Offizieller Kommentar

  

  Michelle

  4. März 2021 05:44

  Hi amnesiafakedating,

  Thanks for writing back to us.

  As per our last correspondence, you had replied on Jan 17 ‪07:07am (UTC) that your subtitle issue was fixed. That was why the ticket was closed. 

  If you are still facing the same issue, please go through the troubleshooting steps below again.

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account by following the steps here.

  As subtitle language, size and style of your Viki Channel is determined by your Roku device's system settings, please try these steps to adjust your subtitle settings too:

  1. Visit the Main Menu of your Roku device's homepage
  2. Select Settings and look for System then Language
  3. Select 'English' or the desired language for your system
  4. Once you're done, return to the Viki Channel and check that the 'CC' icon on the bottom left of the video screen is togged on in blue

  Are you still having the same issues with the Viki app? If so, can you please provide the following information?

  1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
  2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
  3. Which specific movies or episodes are causing this issue? Please give examples.
  4. A screenshot/photo of 
     • The video screen with 'CC' icon on the bottom left togged on in blue

  Thank you,
  Michelle

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