Beantwortet

[Closed] Viki won't connect to my server

All my apps on the fire stick work perfectly except viki it always says error can't connect to server
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  • Offizieller Kommentar
    Hi charleskimbrough89_656,
     
    Thanks for writing in!
     
    We're sorry to know that you're experiencing issues with Viki on your Amazon Fire TV.
     
    To make sure this is not an app problem can you please try the following:
    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back into your Viki account by following the steps here.
    If you are still facing the same issue, please provide the following information:
    1. Which Fire TV Stick model number are you using?
    2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
    3. Have you tried connecting to another internet connection?
    4. A screenshot/photo of the error message or issue.
    Please let us know about the outcome. If needed, we will create a ticket to further investigate and closely monitor your case.
     
    Cheers,
    Lyn
    Viki Community Team Member
     
    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • I have this problem as well.  It started occurring around late February for me too.

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  • Hi colette_zee_24, 

    Thanks for writing in.

    We're very sorry to know you had the same issue.

    Can you kindly confirm if you tried the steps above?

    If yes and the issue still occurs now, can you also share these pieces of information:

    1. Which Fire TV Stick model number are you using?
    2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
    3. Have you tried connecting to another internet connection?
    4. A screenshot/photo of the error message or issue.
    Please let us know about the outcome. If needed, we will create a ticket to further investigate and closely monitor your case.
     
    Cheers,
    Lyn
    Viki Community Team Member
     
    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • 2022... I'm having this issue now. I e done everything else but uninstalled it. I will try that now

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  • Before uninstalling it. I tried clearing data and that worked.

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  • Hi there sucorra,

    Our engineers have gotten back to us and the issue has been fixed. Please try to log out and log back in before trying again.

    If you continue to experience this issue, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Kristoffer

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