[Closed] Green Screen, Only Audio
The screen just turns completely green after the ads [I don't use the premium version 😅] but the audio is available. I could watch it with no issues before, but now, all I can hear is the audio. It's been around 2-3 weeks since this problem started and I haven't used it since. I tried opening it yesterday but it still had the same issue. Please fix the following as soon as possible, because VIKI RAKUTEN is a great app for broke people [like me 😂]. It has been a long time since I watched my dramas... So I hope you guys can fix it quickly. 😇
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It's going on now, just started today. Green screen audio only. Both My Fair Prince-ep 8- and Love is Science-ep14. I haven't tried any other programs because I'm tierd and I need to eat. And I have no idea how to do a screenshot.
Thanks for writing in to us with your issue.
We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Hope this helps!
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