[Closed] Black Screen when watching on Smart TV

I have a Sony Smart TV and the Viki App installed. 

When attempting to watch a show I get a black screen after the ad. I can only see subtitles and hear audio, but no visuals.

I have uninstalled and reinstalled the app, restarted the TV and it's still showing a black screen. 
Any ideas on how to enable video for shows? It was working previously, although it might have been for other shows.

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Kommentare

  • Hi there,

    We're sorry for the delayed response!

    We will be reaching out via your ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.
    Hope this helps!

    Cheers,
    Michelle

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