[Closed] Site is not recognizing My VIKI PREMIUM SUBSCRIPTION.

Hi Michel,

I have a VIKI premium subscription but I can not load videos, it is like I do not have any subscription at all. I reported it many times tried to log out and log in again but the problem is still the same. the help section does not give me any help as I keep receiving mail from Viki saying that they receive my request. It is an absurd situation.

May I have your advice of what to do? Thanks in advance.

Hanane

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  • Unfortunately I don't have access to my subscription either, so troublesome 💔

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  • Hi both,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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