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[Solved] Subtitles Out of Sync Only on Phone

Hi, the subtitles are out of sync for Descendants of the Sun but only on my iPhone XS for some reason. When I watch on computer it is fine. I have tried reinstalling Viki on my phone but the issue was not fixed.

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  • Offizieller Kommentar

    Hi both,

    The subtitle issue is now fixed so you may return to this title and continue watching :)

    If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

     

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  • I have the same issue with "descendants of the sun". The subs are out of Sync on iPad App. Everything is ok on PC and android. With learning mode turned on the subs are ok. I tried other shows and no problem.

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  • Hi both,

    We're sorry that you're experiencing this subtitle issue on iOS apps. Our team is aware of it and is working on fixing it.

    We'll be leaving this post on-hold while we wait for a response from our team and will provide you with an update when possible.

    In the meantime, you can watch the affected titles on our website Viki.com or on our other non-iOS apps.

    Hope this helps for now. 

    Best,
    Michelle‍

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