Not seeing the subtitle on put your head on my shoulder

I am seeing the 20th episodes of put your head on my shoulder and from last 2 days I was facing problem in seeing the subtitle and in other dramas also .I have tried every things from restarting the phone to reinstall the app .
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  • Hi there,

    We're sorry that you're experiencing this issue on the Viki app.

    Could you please provide the following helpful information:

    1. What is the timestamp of Ep 20 of Put Your Head on My Shoulder that has the missing subtitles? (Eg. around 35:05)
    2. What are the other shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    3. What version of the Viki app are you using? You can find it on the app settings.
    4. What's your device and Operating System version?
    5. Have you checked that your subtitle settings is toggled on and that language is correct?
    6. Screenshot of the issue or the error message you see.

    We look forward to helping you soon.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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