[Closed] Trouble logging in on a new TV with prime membership. The code you send me doesn’t work.



  • Hi there,

    Please follow the steps here to log in via code on your Fire TV app:

    1. From the Fire TV Viki app, go to Sign In >> Login with Facebook, Google or Rakuten. You'll get a code to enter on another mobile device or computer.
    2. From a computer or mobile device browser visit Make sure you're logged in to your account and enter the code that appears on your Fire TV.
    3. Once you submit the code, the Fire TV Viki app will restart and you'll be logged in.

    For more details on how to log in on your various devices, please refer to this article.

    Hope this helps!


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