Beantwortet

[Closed] Viki Pass

My Viki Pass not showing up on my TV. I have already paid for my subscription showing on my mobile 

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  • My VikIi pass not showing on my TV

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  • Hello,

    Thank you for contacting Viki Community Support and we're sorry to hear that you are having issues accessing your subscription benefits.

    I've checked your account and can see that your subscription has been linked. To ensure that you are receiving benefits now, I've done a reset of your account. Please log back in, ensure that your profile states your username tinasprings57_467 and try again.

    If that doesn't fix the problem after, please let us know. Be sure to send full-monitor screenshots of:

    • your profile/account page that shows you are logged into tinasprings57_467
    • the locked episodes you see

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Can not access viki pass or view any of the on air dramas I was watching please help

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  • Hi cherylhillman_ch_343,

    Thanks for writing to us with your issue.

    As this involves your Viki Pass information, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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