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[Closed] Movie/commercial freeze

10-15 seconds the movie and commercials freeze. I've tried rebooting the tv and my fire stick but it doesn't work.. what else can I do?
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  • Hi johny_ho,

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about that specific ad with the issue.

    Thanks,
    Michelle

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  • It only appears to happen on the Smith & Wesson commercial that features the tractor trailer, and the Ross commercial with the deal about the whole boots.  I know that sounds crazy, but those 2 commercials are the ones that consistently freeze for me.

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  • Hi mhbryant932_24

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device and that specific commercial. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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