Beantwortet

Why can't I continue to watch what I have been watching?

I recently paid for my subscription with viki, and after watching 32 episodes of a 40 episode show, now I can't keep watching cause you want me to upgrade to Viki Plus??  Is it your way of getting somebody hooked on a show and then won't be able to watch it to the end unless they pay more?

Please, I would like a clarification before I cancel all together.

 

Thank you. 

Laudelene

-1

Kommentare

  • Offizieller Kommentar

    Hi patty_lemay_760,

    Thank you for writing to Viki Community Support!

    If you're not getting benefits despite subscribing via iTunes, please restore your subscription by following the steps below:

    To fix this, please take the following steps:

    1. Make sure you are logged in with the Apple ID you used to subscribe in your iOS device's Settings. If you can't log into your Apple ID on your device, please click here.
    2. Log in to your Viki account on the Viki app.
    3. At the menu at the bottom, tap on ME
    4. Tap on the Settings icon at the top right corner
    5. Scroll down to the Viki Pass section and tap on Restore Purchase

    If you do not see a Restore Purchase option, please take the following steps:

    1. At the menu at the bottom, tap on Home
    2. Tap on 'Get Viki Pass'
    3. Scroll down and tap 'Restore Purchase Now'

    For more information, please check: Why can't I see benefits after subscribing to Viki Pass?

    If this does not help, please let me know and be sure to include screenshots.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hello,

    Viki Pass Plus exclusives will be made available to everyone at a later date. The date differs based on their licensing terms and it's usually a set period after each episode was aired.

    You can check if and when you'll be able to watch the episode without Viki Pass Plus​​ by clicking on the "?" icon on the corner of the video thumbnail.



    If you do not see a time range stated, it means that the episode would not be available to everyone that quickly and you can check back in a few month's time.

    Hope this helps to clarify!

    Cheers,
    Michelle

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  • I have a viki plus subscription and I can turn on the drama because I’m asked to start a free trial and there are ads in the beginning. What’s going on?

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