Beantwortet

Billing

How can you bill without a renewal notice? I am unhappy with the service provided as it is dishonest and I absolutely want my refund. I haven’t been using Viki on top of everything because you still see stupid adds even after paying not to. Let’s be fair here.
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Kommentare

  • Hi there,

    Thanks for writing to us and we're sorry to hear that you are unhappy with your subscription.

    To clarify, upon subscribing, users are informed that subscriptions are renewed automatically unless cancelled prior to renewal. As your subscription was not cancelled, it was renewed automatically and hence you were billed.

    Additionally, we can also see that a renewal reminder email was sent to your email on 12th June 2020 (UTC). If you did not see it, it could've likely been redirected to your junk/spam folder.

    As for the advertisements, please check and ensure that you are logged into the right account with your subscription. You may refer to your profile page to check that your username is stated as arielle_music21_746.

    Hope this answers your concerns.

    Cheers,
    Michelle

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