[Closed] viki pass

I have viki pass. No problem with payments but this information disapear from my profile. 

And because of this i have no acess a videos without breaks. Whats going on?



  • Hello,

    Thank you for contacting Viki Community Support.

    I looked up your account, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

    If you still can't see subscription benefits, I recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki and ensure that your profile page states 'marilia_nonato_762'

    If that doesn't fix the problem, please let us know with full-monitor screenshots of any of the issues you see.

    Thank you,

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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