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[Closed] Logging in using Google

I was logged out of Viki automatically. So I went to log in with my Google account, as usual. (This has happened before) . Used my phone (which I have used before) to enter the code to link my Android TV to Viki but when I log in it just brings up my Viki app and logs in. There is no where or prompt to put the code into. I have restarted both app and phone, as well as the TV and fire TV. Same thing happens. There is no whwre to put the code to link my Viki to my tv or fire TV. It just opens up the Viki app.
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  • Hello,

    Thanks for writing to us! I'm sorry you're experiencing login problems with your Android TV device.

    If you're facing this issue on an Android device, please take these steps to launch the code page:

    1. Close your mobile browser
    2. Go to Settings on your android device
    3. Scroll down and tap on Apps
    4. Search for 'Viki' and tap on Set as Default on the following app page
    5. Under App links and the part on Go to supported URLs, choose the option 'Always ask'

    Once that is done, your device will prompt you to select between the app or the browser when you access the TV Code link https://www.viki.com/androidtv in the future. Make sure you choose browser viewing to complete the code login process.

    If you're facing this on an iOS device, please take these steps to launch the code page:

    1. Open an incognito/private tab on your mobile web browser
    2. Go to https://www.viki.com/androidtv
    3. Log into your Viki account
    4. Once the TV code appears, enter this code into your Connected TV device.

    Hope this helps! 

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

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