[Closed] Unable to load any of while you're sleeping episode on pc

• 

  Michelle (CX)

  12. Juni 2020 11:21

  Hello,

  Thank you for writing in to us.

  I'm sorry you're experiencing issues with the video player.

  To make sure this is not a browser issue can you please try the following?

  1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
  2. Log out from your account
  3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
  4. Close the browser and restart it again.
  5. Log back into your Viki account
  6. Try again from another browser

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • Browser version and operating system. Click here to see all related information.
  • Does this issue occur on your other web browser?
  • What are the specific episodes with this issue?
  • A screenshot of the error message or issue

  Thank you so much for your help. 

  Best,
  Michelle
  
  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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