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[Closed] Bug Found - Black Screen on App - No Video or Audio

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benny_lewis
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I've found a bug on the viki app.

Whenever this message(image below) appears on any dramas, movies and trailers, there will be no Video or Audio. Only the subtitles are playing. This issue only appears on the viki app(lastest version - 5/12/2020).  Image taken from my browser.

Please look in to it, Thank You.

   

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    Michelle (CX)

    Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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