Beantwortet

Subtitles overlap

Hi there,

I am watching "The Untamed" and the subtitles overlap. Please help with this.

-1

Kommentare

  • Hi there,

    Thanks for writing in to us.

    Several Mandarin shows have hard subs, which means that the Mandarin subtitles are embedded on the video itself and cannot be removed.

    For such videos, we automatically add a black background behind translated subtitles to make it easier to watch. This is the case for 'The Untamed'.

    You can also alter the background and subtitle colors to make them more legible. For more information on how to do so, please refer to this FAQ.

    Hope this helps!

    Cheers,
    Michelle

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  • does this go with "goodbye my princess"  i have the same issue; however, i can't seem to be able to change the background color; thanks

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  • Hi lphuongq_717,

    Yes, this applies for 'Goodbye My Princess' too.

    Could you let us know:

    1. What device you're currently experiencing issues with?
    2. If you're using the Viki app, what version do you have?
    3. If the issues are happening on the Web, what browser version are you using?
    4. A screenshot of the issue or any error messages you might see.

    Thank you,
    Michelle

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