1. Help Center
  2. Community
  3. Community Forum
Beantwortet

[Closed] Session Expired! Can’t log in

Avatar
roserepett_257
Folgen
I was watching it just fine yesterday and now I’m getting the message for session expired! No amount of closing the app and reopening on tv fixes it
0

Kommentare

8 Kommentare
Sortieren nach Datum Stimmen
  • Offizieller Kommentar
    Avatar
    Lyn

    Hi latina0605_512,

    Thank you for writing in to Viki Community Support.

    I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account  by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

     

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Aktionen für Kommentare Permalink
  • Avatar
    cintron_1_604

    Can't watch vikki on tv. It says session expired and cannot fix it. please help.

    0
    Aktionen für Kommentare Permalink
  • Avatar
    Michelle

    Hi both,

    Thank you for writing in.

    We're sorry to hear that you were experiencing login issues. If you are still having problems, can you please share with us the following information?

    1. What device you're currently experiencing issues with? Fire TV? Roku?
    2. What is the app version that you are using?
    3. A screenshot of the issue or any error messages you might see.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    0
    Aktionen für Kommentare Permalink
  • Avatar
    latina0605_512

    Firestick

    0
    Aktionen für Kommentare Permalink
  • Avatar
    latina0605_512

    It just says no internet connection, Was working fine until yesterday

     

    0
    Aktionen für Kommentare Permalink
  • Avatar
    latina0605_512

    Rakatun Vki

    0
    Aktionen für Kommentare Permalink
  • Avatar
    108946127812179_443

    i didnt open viki for a long time today i opened it it showed account expired
    and i tried login but it made a another account/new account
    i want my old account back what to do

    0
    Aktionen für Kommentare Permalink
  • Avatar
    Michelle

    Hi 108946127812179_443,

    Thanks for writing to us with your issue.

    As this involves your account information, we will be reaching out to you privately via a ticket on the Help Center shortly.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

    0
    Aktionen für Kommentare Permalink

Post ist für Kommentare geschlossen.

Sie haben nicht gefunden, wonach Sie suchten?

Neuer Post