Beantwortet

[Solved] Subtitle appears for only 5 minutes even tho it says it's 99% subtitled

Hi, this is the first time I encounter this issue on viki. 
The show "My love from the star", on episode 9, the Romanian subtitle only appears for 5 minutes even if it says its subtitled 99%. I've tried 3 different browser but nothing changed, its the same. I dont know if the issue its on my end only or if the subtitle its actually broken but I hope we can solve the problem. Thank you.

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  • I actually have the exact same problem with a different title. I have the problem in "Moonlight drawn by clouds" in episode 4 (100% subtitled). I tried also different browsers and even different languages (German and English). In the next episode and the previous one this problem doesn't appear.

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  • Hi both,

    Thank you for highlighting this subtitle issue to us.

    We want to let you know that these episodes have been subtitled. However, due to some issues we are running into with subtitle serving, viewers are unable to view subtitles on select parts of the episodes. 

    We are also unable to provide an estimated date for fix as there are other issues that the team is currently prioritizing. Regardless, rest assured that this remains an important issue that we will address in the future and we will definitely keep you informed once there are any updates on this.

    We appreciate your understanding in this matter. Meanwhile, we suggest watching other titles before coming back to this in the future. 

    Best,
    The Viki Team

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  • Hi both,

    Apologies for the delayed response!

    This subtitle issue is now fixed so you may return to this title and continue watching :)

    If you are still having technical, please send details of your issue (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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