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[Solved] Can’t login to my Viki Plus account; gives me access codes for android tv, when I have a fire stick.

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rcgraham32653_917
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Just got Viki Plus, and I’m already frustrated on how to login. I have fire stick, and can’t login account because it says for android tv — all three: Facebook, Google, and Rakuten. I can see shows fine on my IPhone, but would like to see them on my fire stick tv. Help, please....
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    Michelle (CX)

    Hi everyone,

    The login (via code) issue on Fire TV devices has been fixed. Please try to log in again.

    If you continue to experience this issue, please send details of your issue (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers, 
    Michelle

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    Michelle (CX)
    (Bearbeitet )

    Hello rcgraham32653_917,

    I’m sorry that you're experiencing issues on your Fire TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps for 'Fire TV' here. To apply the code, you will need to go to https://www.viki.com/firetv.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. The device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
    2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
    3. A screenshot, picture or short video of the issue.

    I'll look forward to your response.

    Cheers,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    bethanypeterson29_255

    I am having the same issue. I have tried to reinstall without success.

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  • Avatar
    Michelle (CX)
    (Bearbeitet )

    Hi everyone,

    Our team is aware of this login via code issue on Connected TV apps and is working on fixing it quickly.

    We'll be leaving this post on-hold while we wait for a response from our team and will provide you with an update when possible.

    In the meantime, you may still login via email and password on your app. If you need to set a password or reset it, please do so here.

    Alternatively, feel free to watch on Viki.com or on our Android/iOS mobile apps. Hope this helps for now!

    Best,
    The Viki Team

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