[Closed] Subtitles Not Showing Sometimes

• 

  Michelle (CX)

  9. März 2020 03:07

  Hi there,

  Thanks for writing in to us.

  For us to better understand your issue, could you provide the following information?

  • What device are you using to watch?
  • What is the specific show title and episode number with this issue?
  • What language subtitles?

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  tonipierce1122_327

  9. März 2020 13:43

  I am using a nearly new laptop to watch Viki shows. It's is happening on various days; not every day but when it happens, it is on any show I try to watch. (English subtitles) 

   

  Thanks,

  Toni Pierce 

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• 

  Michelle (CX)

  12. März 2020 09:56

  Hi Toni,

  The next time this issue occurs, could you please share the following information?

  • Your browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
  • A screenshot of the error message or issue
  • An example show title + episode number 

  Thank you,
  Michelle

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