[Closed] Subtitles Not Showing Sometimes


Sometimes when I'm watching a show the subtitles stop showing. (on a show I've already been watching for awhile) Not sure why I can see them sometimes and not others. What can I do? Turning subtitles off and on doesn't help. 




  • Hi there,

    Thanks for writing in to us.

    For us to better understand your issue, could you provide the following information?

    • What device are you using to watch?
    • What is the specific show title and episode number with this issue?
    • What language subtitles?


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  • I am using a nearly new laptop to watch Viki shows. It's is happening on various days; not every day but when it happens, it is on any show I try to watch. (English subtitles) 



    Toni Pierce 

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  • Hi Toni,

    The next time this issue occurs, could you please share the following information?

    • Your browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • A screenshot of the error message or issue
    • An example show title + episode number 

    Thank you,

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