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  • Hello,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Roku Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    3. Which specific movies or episodes are causing this issue? Please give as many details as possible
    4. Is the 'CC' icon on the bottom left of your video screen togged on in blue?

    Best,
    Michelle

     

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