[Closed] "Video failed to load

Hi. I've downloaded the App on my Amazon Prime. I've read several of your other instructions to people how to take care of this problem but it hasn't worked. I've logged out and back in and turned off the TV and turned it back on and it just keeps happening. 

 

I can watch on my computer but I rather watch on my TV. Any suggestions. 

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  • Hi there,

    Thanks for writing in.

    I’m sorry that you're experiencing issues with Viki on your Fire TV Device.

    Could you let us know which specific movies or episodes are causing this issue? Please give as many details as possible.

    We'll look forward to your response.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Every single video I try will not load in. I have confirmed my email address I went through all the steps to install the fire TV thing and it says everything is okay but when I try to load in a video nothing plays absolutely everything comes up that it failed.

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  • Hi sablejak_346

    Thanks for providing more information.

    I'll be leaving this ticket on-hold while we wait for a response from our team and will provide you with an update when possible.

    While waiting, could you also help to provide a photo of the error page you see so we may have a clearer idea of your issue?

    Best,
    Michelle‍

     

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  • Hi sablejak_346,

    Could you let us know if this issue still persists for you?

    If so, could you let us know more details about your device:

    1. The device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
    2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)

    Thank you,
    Michelle

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