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[Closed] Video crop in Viki Android app

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valneijr
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The video is supposed to be zoomed, however only the bottom of the video got cut. With that, some videos have a black bar at the top of the screen.
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    Michelle

    Hi there,

    Thank you for writing to us.

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System?
    4. Screenshot of the issue or the error message you see.

    We look forward to helping you soon.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    valneijr

    1. It happens on every show.
    2. Version 5.5.3
    3. Xiaomi Mi 9 Lite - Android 9
    4. I have some screenshots, but I don't know how to post them here.

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    Michelle

    Hi valneijr,

    We will contacting via email shortly so you may send us more details there.

    Thank you,
    Michelle

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