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[Closed] Viki Pass Refund

I thought I successfully cancelled my subscription over a week ago, but I was having internet connection problems, so maybe the request wasn’t completed. I was just charged for an annual viki plus subscription, so how do I request for a refund?
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  • I want to cancel viki passiu

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  • No one has replied to my earlier messages to the help center. I was supposed to get the discount rate for the annual subscription(being a first time subscriber), but I was charged the full $49.99.

     

    Where is my refund?

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  • Hi tm00dallas_709 and rangarajveena_80,

    Thanks for writing in to us.

    Refund requests will be reviewed on a case-by-case basis and we will get back to your tickets via the Help Center shortly.

    Hi casheba22,

    To cancel your subscription, please take the following steps:

    1. Go to Subscription & Settings on www.viki.com on your web browser and click on 'Cancel Plan',
    2. Take the one question survey and click on 'Yes, please cancel'.

    For more information, please refer to the instructions in this FAQ: How can I cancel my Viki Pass subscription?

    After cancelling, you will receive an email confirming that your subscription is cancelled. You will also continue to see subscription benefits until the end of your current billing period.

    Please know that you're always welcome to use Viki Pass again.

    Thanks,
    Michelle

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