[Closed] Recover hacked account?

I received an e-mail from Viki about a week ago stating that my e-mail address has been changed (to an e-mail I do not know or own). I can no longer access my account, which has a paid subscription.

I've e-mailed Viki support for this and received an automated response, but judging from other topics on this forum, it seems responses are sometimes months late. Since I cannot access my paid subscription at this time, a timely fix is very important. Does anybody know how I can recover my account quickly? The password has also been changed, so I cannot log in at all. Thank you!



  • Hi nightwind_hawk_465,

    Thanks for writing in to us.

    We will be replying to your ticket via the Help Center shortly. Please help to provide more information there and we will assist further. 


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