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[Closed] Viki for Google Home - Supported countries

Hello,

Support for google home (the voice assistant) has been added more than two years ago, but it seems it's still restricted by country.

I didn't find any relevant information about the supported countries, so I'd like to ask if someone knows where it's usable and/or if it'll be expanded to other countries, since I don't understand why it should be restricted by country instead of my assistant language.

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  • Hi there,

    Thanks for writing in to us.

    You should be able to link Google Home to Viki with the steps listed here.

    If you are having issues playing a specific show title because there is a Restricted Access message, it is because we don't have the license for it on your geographic region or country. Since the video you’re trying to watch is not licensed for your region, we’re unable to make it available on the Viki site or on any of our apps.

    Otherwise, if you're referring to certain feature restrictions on Google Home, please contact Google directly for support. 

    Hope this helps to clarify!

    Best,
    Michelle

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  • Hello,

    thank you for your answer.

    The app and the website are working perfectly and I haven't encountered problems related to the regional restrictions.

    My problem is that Viki is not a google home supported service in my country (Switzerland).
    According to google the regional restriction is not imposed by them but their partner, as stated here.

    I would like to ask if it's possible to know if the restriction is imposed by Viki (as stated by Google) or if the restriction is imposed by Google itself.

    Thank you for your patience!

     

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  • Hello,

    If you are referring to the following line on the Google document, I believe they are referring to the application availability in different regions and not the Google Home service itself. (eg. Viki is available for viewing in Switzerland).

    "Note: Some of these partners may be unavailable in your region. Contact the partner to check their availability where you live."

    You should also see in that Google link that Viki is part of the Google Home's list of voice-supported partners. Thus, you should be able to link Viki to your Google Home. 

    However, if you are noticing certain feature restriction issues on your Google Home, it's best if you contact Google Support directly. You might also want to refer to these list to check your country and language availability:

    • country list of device availability which might be useful. 
    • language list for each country / device

    Hope this helps.

    Best,
    Michelle

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