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[Closed] Rakuen

Why can't I login with my Rakuten ID because I am still being charged

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  • Hi there,

    Thanks for reaching out!

    I'm sorry to hear that you're facing issues with logging in to Viki via Rakuten ID. Our team is aware of it and is working on fixing it quickly.

    In the meantime, we suggest logging in to your Viki account via other login methods, such as email. The associated log in email will be the same email you used to register for your Rakuten ID.

    If you do not have a password set prior or do not remember your password, please take the following steps to create or reset it:

    1. Go to viki.com/forgot_password
    2. Enter your email address you used to register your account
    3. Follow the reset steps in the email you receive. Make sure to check your Spam folder if you don't see it in your Inbox.
    4. Log in via the 'Email' option with your new password

    I hope this information helps! Please let us know if you have further questions.

    Best,
    Michelle

     

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