Beantwortet

[Closed] Billing Issue

Viki withdrew monthly bills twice from October to December 2019. Viki withdrew $9.99 on the 20th and $9.99 on the 27th for three months from my credit card. Would you please check why it did happen? Additionally, please check whether Viki withdrew the money twice from May to September 2019 when I did pay with another card. I will also check it by my previous bank. 

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Kommentare

  • Hi facenovel214_919,

    Thanks for writing in to us.

    This is likely because you have multiple subscriptions on another Viki account.

    We will assist you further via your ticket on the Help Center shortly.

    Cheers,
    Michelle

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