[Closed] Viki Pass Bug

Long story short, today I decided that I would upgrade my account from Viki basic to Viki Plus. The reason why was because I got a iTunes gift card from Christmas and decided to use it. I have always used my credit card but decided to use iTunes this time. When I went to ITunes, manage my subscription for 9.99 on the Plus (America Only) I thought that was the end of that, however, when I went to watch the exclusive shows, I couldn’t because it still said I was standard even though I already paid. I tried resetting, restoring purchase, and logging back in and out, I was wondering if you guys know how to fix it or what to do
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  • Hi paulpham602_310,

    Thanks for writing in to us.

    We have replied to your issue via email on the Help Center. If you are still having problems, please respond directly there and we'll assist further.

    Cheers,
    Michelle

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