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[Closed] Subtitles

Why do the subtitles disappear while watching a program?
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  • Hi there,

    It's likely that the video you want to watch hasn't been subtitled yet.

    To provide some context - we don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    If you notice that the subtitle completion percentage is 100% but you still do not see subtitles, do let us know the show title and episodes and we will assist to look into it. 

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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