[Closed] my issue is the same.

I see the other postings but my issue is still happening! only on episodes mid way through series. very frustrating

I'll need to cancel if I can't watch anything.


hotel luna was aired in around the 6th episode with 48% subtitles.  I have't watched it since.

Thank You



  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with? 
    2. What is the Operating System of this device?
    3. If the issues are happening on the Web, what browser version are you using?
    4. Which specific movies or episodes are causing this issue? (Eg. My Secret Romance, Ep 5)
    5. A screenshot of the issue or any error messages you might see.

    We look forward to hearing back from you soon!

    Thank you,

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.


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